Refund policy

Casedrops Returns and Refunds Policy

Last updated: 21 May 2026

We want you to enjoy every bottle you buy from Casedrops. If you're not satisfied with a wine purchase, this policy explains your right to return it and how we handle refunds.

This policy applies to wine purchases made through Casedrops. It does not apply to membership fees, which are governed by Section 5 of our Terms of Use. Store credit (where issued) is governed by Section 11 of our Terms of Use.

1. Your right to return wine

You may return any wine purchased from Casedrops for any reason, provided you notify us within fourteen (14) days of the date you take possession of the wine (whether by delivery or collection).

To be eligible for a return:

  • You must notify us of your decision to return within 14 days of taking possession.
  • The bottle(s) must be unopened, with all seals intact, and in the original packaging.

To start a return, contact us at help@casedrops.com with your order number and the items you wish to return. We'll respond with return instructions and the address to send the wine to.

2. Return shipping

You are responsible for the cost of returning the wine to us. We recommend using a tracked shipping service, as you remain responsible for the goods until they arrive back at our warehouse. We are not liable for returns lost or damaged in transit.

You must arrange return shipping in compliance with all applicable laws governing the transport of alcoholic beverages from your jurisdiction.

3. Refunds

Once we receive and inspect the returned wine, we will issue your refund to the original payment method within fourteen (14) days of receipt.

Refunds will include the price you paid for the returned wine. They do not include:

  • The original outbound shipping cost (where applicable).
  • The cost of returning the wine to us.
  • Membership fees or any other digital services charges.

You will receive an email confirmation when your refund has been processed. Depending on your bank or card provider, it may take a further 3–10 business days for the funds to appear in your account.

4. Damaged or faulty wine

We stand by the quality of every bottle we send out. If something has gone wrong, the following applies in addition to your right to return under Section 1.

Broken in transit. If your order arrives with clear signs of damage or breakage, contact us at help@casedrops.com within 48 hours of delivery, ideally with a photograph of the damaged items. We will arrange for a replacement or issue a refund or store credit for the value of the affected bottles. You do not need to return broken bottles.

Faulty wine. If you open a bottle and believe it to be faulty (for example, corked or oxidized), contact us within 30 days of delivery. We may ask you to return the bottle for inspection. If we agree the wine is faulty, we will offer a replacement, refund, or store credit at your preference.

5. What is not covered

This policy does not apply to:

  • Bottles that have been opened, consumed, or had their seals broken, except where the wine is faulty as described in Section 4.
  • Wine returned more than 14 days after you took possession.
  • Wine damaged after delivery due to mishandling, improper storage, or extreme temperatures while in your possession.
  • Membership fees, which are governed by Section 5 of our Terms of Use.
  • Store credit, which is non-refundable and cannot be exchanged for cash.

6. Stored wine

If you have wine held in storage at our California warehouse (Section 8 of our Terms of Use), you may request delivery or collection at any time. Refunds for stored wine follow the same terms set out above, with the 14-day return window beginning on the date you take possession.

If you cancel your membership while holding stored wine, refer to Section 8.6 of our Terms of Use for the options available to you.